General Terms and Conditions
www.shop.menuspace.com is supplied by MENU A/S, registered at the following address:
MENU A/S, Århusgade 130,
1st Floor, 2150 Nordhavn,
If you experience any problems with our website or any orders placed on it, please contact our customer service department.
Our office is open Monday to Thursday, 9.30am to 4pm
Friday, 9.30am to 3.30pm
Phone number: +45 48406100
Please also contact the customer service department if there are any aspects of these Terms and Conditions of Sale that you do not understand. In such instances, please contact the Customer Service department before you start shopping on www.shop.menuspace.com
- GENERAL CONDITIONS
1.1. These Terms and Conditions of Sale (“the Conditions”) apply whenever you (“Purchaser”) order or buy products from www.shop.menuspace.com (“Menu”). The Terms and Conditions of Sale can be updated from time to time (e.g. to reflect changes in technology, our business model, system capacity or in relevant laws and regulations), and we therefore ask you to approve the Conditions each time you shop with us. Any reference to “you” or “your” means you as the “Purchaser”; any reference to “we”, “us” or “our” means MENU A/S.
- ORDERS AND PRICES
2.1. A purchase order from Purchaser constitutes Purchaser’s offer to MENU, and it will only become a binding agreement between the parties, upon MENU’s acceptance in writing by order confirmation or otherwise.
2.2. All prices are inclusive of VAT, taxes and duties.
2.3. Our online store at shop.menuspace.com is open 24 hours a day but may be closed occasionally for maintenance; we try to perform such maintenance during the night whenever possible. An order placed on a public holiday will be processed the following weekday.
2.4. You must be at least 18 years of age to buy goods on our site, and you must own a valid credit card that is accepted by us. If you are under the age of 18, you must have legal grounds for wanting to place an order with us.
- PRE AND BACK ORDERS
3.1. We allow ordering for items that are currently out of stock but that are expected to become available at a future date. Kindly note that we charge you immediately for pre and back ordered items regardless of when the item(s) will ship. We strive to provide the most accurate estimated arrival dates for pre and back ordered items where available. However, fulfilment of such orders can be delayed due to unforeseen circumstances (shipping carrier delays, force majeure, etc.). We will do our best to keep you informed of any delays to your order.
- MADE-TO-ORDER PRODUCTS
4.1. Some of our items are categorised as made-to-order items. These generally include large furniture such as our sofas or dining tables. Due to the construction time and unique characteristics of these items, they are not returnable once an order is considered final.
4.2. Orders that contain made-to-order items are not processed for a minimum waiting period of 48 hours, during which time you can cancel your order. After the 48-hour waiting period, your order is considered final and we will charge your provided payment method and begin processing and fulfilling your order. After this point you may not cancel your order and any made to-order item included is not returnable. None made-to-order items that are part of an order containing made-to-order items fall under our regular returns policy.
- DELIVERY AND DELAY
5.1. Delivery of goods from shop.menuspace.com is deemed to have occurred when the customer has received the goods. All orders ordered through shop.menuspace.com are shipped with the best suitable carrier. Stock items will be shipped within a maximum of 72 hours after ordering, unless otherwise stated on the product display. Delivery will usually take place within 1-2 business days after shipment. In special cases other freight solutions will be used. The stated delivery date is indicative and may therefore be waived. The shipment date will be clearly stated on the order confirmation. Furniture will be delivered at curbside.
- TERMS OF PAYMENT
6.1. To protect you and our other customers against fraud and maintain a high level of security for online shopping, we may perform verification checks. A verification check can include the data you send to us when ordering on the website, including your address and payment details.
6.2. Before making payment, you can revise the details you have entered, including delivery and billing addresses, or payment details. You can also change the goods ordered or remove goods from your basket. When you click “Buy and Pay”, a receipt will be shown on your screen. From that point on, you are bound by a purchase contract.
- LIABILITY FOR DEFECTS
7.1. MENU warrants that standard products delivered to Purchaser are free from defects in material and workmanship for a period of 24 months from the delivery date of each product (hereinafter “Warranty Period”).
7.2. A claim from Purchaser shall include a description of the defect and be accompanied by the necessary and relevant documentation, including information on the order number and photos documenting the defect. All claims shall be sent by e-mail to MENU’s support team at: firstname.lastname@example.org.
7.3. MENU is only liable for defects which appear under the proper use of the products. MENU’s liability does not cover defects arising out of or caused by (i) materials provided by Purchaser, (ii) faulty maintenance, incorrect use or incorrect assembly, (iii) alterations or repair performed by Purchaser or (iv) normal wear and tear of the products.
7.4. Complaints/replacements can only be made to the original delivery address.
7.5. Apart from defects and warranty claims, Purchaser are in no instances entitled to return purchased products to MENU.
- CANCELLATION AND RETURNS
8.1. You can withdraw from the contract to purchase without giving any reason within 14 days. The right to cancel expires 14 days after the day you physically receive the goods. To exercise your right to cancel, you must inform us (see Contact Details above) of your decision to do so in an unambiguous declaration (e.g. a letter or an e-mail).
8.2. If you exercise your right to cancel, we will refund the originally invoiced amount. The refund will be made using the same means of payment you used for the original transaction. You will pay all costs related to returning the goods but will not be charged any form of fee as a result of the refund.
8.3. All items returned must be unused, in the same condition as when received, and must have all tags, including original packaging materials.
Once we receive your return and the above conditions are met, the return will be processed no later than 10 working days. You will receive an email and the funds will be refunded to you in the same way as payment was made.
- PRODUCT LIABILITY
9.1. MENU shall only be liable for damage caused by MENU’s products in accordance with the mandatory provisions of the Danish Product Liability Act. MENU shall under no circumstances be liable for any indirect or consequential loss or damage, including but not limited to loss of profit, operating loss, loss of goodwill and loss of any contract.
- LIMITATION OF LIABILITY
10.1. MENU shall in no event be liable for any indirect or consequential loss or damage, including but not limited to loss of profit, operating loss, loss of goodwill and loss of any contract.
10.2. MENU’s total and aggregate liability under or in connection with any purchase order shall in no event exceed the invoiced amount of such purchase order.
10.3. MENU shall not be liable for any errors in catalogues, brochures or other printed material submitted to Purchaser.
10.4. The limitation of MENU’s liability set out in this Clause 9 shall not apply where MENU has been guilty of gross negligence.